Does the management company make decisions for the Board?
Where it legitimately blurs is spending authority. Most agreements give the manager the ability to authorize ordinary maintenance up to a threshold, and emergency repairs above it, without waiting for a Board vote. That is necessary — nobody wants a quorum call for a broken sprinkler head. Set the threshold deliberately and review it; associations often carry a number set by a previous Board for a smaller budget.
Where it should not blur: interpreting the governing documents, deciding enforcement against a specific owner, granting variances, waiving fees, or setting policy. A manager who is making those calls is doing the Board's job, and the Board still carries the liability.
The newer version of this question is about automation. Firms increasingly use software to generate violation notices, escalate delinquencies, and route architectural requests, some of it AI-assisted. Ask what is automated, what a human reviews before it reaches an owner, and who signs off on anything that affects an owner's money or property rights.
General information for Board members, not legal advice. State law and your governing documents control, and both vary.
More on service and staffing
- How many communities should our manager be handling?
- What is the difference between a portfolio manager and an on-site manager?
- What credentials should a community manager have?
- Our manager keeps changing. Is that normal?
- What happens when our community manager quits?
- What response time should we expect from our manager?
The RFP template, scope checklist, interview scorecard, notice calendar and transition checklist your Board would otherwise build from scratch. No email address, no signup, nothing sent to you afterwards.