Our manager keeps changing. Is that normal?

Common, and one of the most-cited reasons Boards leave. It is also measurable, which most Boards do not realize.

Ask any prospective company for its community manager turnover over the last twelve months, defined as departures divided by average headcount, and ask how many managers your community would have had over the last three years under their model.

A firm that answers precisely is telling you something. A firm that declines to answer is also telling you something.

Distinguish two different events that look identical from a Board seat. A manager who left the company is attrition. A community moved to a different manager who is still there is a reassignment — a capacity decision, not turnover — and firms report the first number while doing the second.

What you can reasonably ask for going forward: written notice before any reassignment, a replacement of comparable credentials, a documented handover of open items, and a supervisor's direct line for the first sixty days. Continuity is not something a firm can guarantee, but a clean handover is, and the difference between the two is entirely process.